Question 1

How do I know that my order is confirmed?

Accepted Answer

Once you place an order, you will receive a confirmation email with your order number. If you haven't received the order confirmation in your inbox, you might want to check your spam or trash folder. If you still don't find the email, do not hesitate to write to us at janhaviarts.14@gmail.com

Question 2

Can I change or add items to my order after it's placed?

Accepted Answer

Once an order is placed, you can't add new items to it. However, you can place a new order for any additional products. If you need to make changes, please email us at janhaviarts.14@gmail.com as soon as possible.

Question 3

How do I track my order?

Accepted Answer

Once your order has been shipped, you will receive a message with the shipment details. Along with the AWB and cargo number, it will also list the courier service's name. Your order can be followed up on at their website.

Question 4

Can I cancel or return my order?

Accepted Answer

No, we don't have a return policy for our products. For more details, please refer to our return policy.

Question 5

What should I do if I receive a faulty or incorrect product?

Accepted Answer

We do not have an exchange policy. However, if you receive a faulty or incorrect product, please contact us at janhaviarts.14@gmail.com for further assistance. Please include your order number and details of the issue.

Question 6

What should I do if I receive a faulty or incorrect product?

Accepted Answer

If you receive a faulty or incorrect product, please contact us at janhaviarts.14@gmail.com for further assistance. Please include your order number and details of the issue. Claims made after 24 hours of delivery will not be considered.

Question 7

What should I do if I receive a faulty or incorrect product?

Accepted Answer

If you receive a faulty or incorrect product, please contact us at janhaviarts.14@gmail.com for further assistance. Please include your order number and details of the issue. Claims made after 24 hours of delivery will not be considered.

Question 8

Did not receive order confirmation

Accepted Answer

Once you place an order, you will receive a confirmation email with your order number. If you haven't received the order confirmation in your inbox, you might want to check your spam or trash folder. If you still don't find the email, do not hesitate to write to us at janhaviarts.14@gmail.com

Question 9

What are the payment methods?

Accepted Answer

The following payment methods are available for you to make payment:
 • Credit/Debit card
 • Net Banking
 • Unified Payment Interface (UPI)

Note:
We do not accept cash on delivery.

FAQs